Fix · After-hours calls
One missed call can be a lost job.
Every after-hours or missed call gets answered, the caller gets a text back, and you get a job card showing what happened, where, and how urgent.
How It Works
Answered. Sorted. Sent to you.
01
A call comes in.
After hours, or when nobody picks up, a friendly assistant answers in your business's name and gets the details.
02
It's sorted.
Name, address, what's wrong and how urgent, captured with your own triage questions and rules.
03
You're alerted.
Urgent calls text and email you right away. Everything else is waiting as a job card in the morning.
The Job Card
Here's what you get for every call.
Illustrative example. Fictional business, not client results.
After-hours call · 11:42 pm · Urgent
Water through the kitchen ceiling
- Caller
- Dana R.
- Address
- 418 Maple Ave, Naperville
- Issue
- Water coming through the kitchen ceiling, upstairs bathroom
- Safe
- Yes, water shut off at the main
- Insurance
- State Farm
- Texted back
- 11:43 pm
- Alert sent to
- Owner, on-call tech
Job card
What's included
Everything it takes, in one price.
- Call answering on your existing number (call forwarding, no new phone system).
- Your own greeting, triage questions and urgency rules.
- An instant text-back to every caller so they don't call the next company.
- Urgent alerts to up to 3 people by text and email.
- A job card for each call, plus a short daily summary.
- A monthly report on calls caught, urgent jobs and after-hours volume.
- Phone, AI and texting costs included, up to 300 calls a month.
Your part
What I need from you.
- A 45-minute setup call to agree the greeting and triage rules.
- Access to set up call forwarding.
- Who gets alerts, and when.
The Guarantee
Answering in 3 business days, or your setup fee back.
The 3 business days count from our setup call. Text-backs start once the phone carrier approves your number.
Questions
Frequently asked questions
Will callers know it's not a person?
It answers in your business's name and is upfront that it's an assistant taking details for your team. Most callers just want to know someone has their problem.
Do I need a new phone number?
No. Your existing number forwards to it after hours or when nobody picks up.
What counts as urgent?
You decide. We write the rules together on the setup call, and you can change them any time.
Can I cancel?
Yes. Monthly care is month to month with 30 days' notice, and you keep your call records.
Why don't texts start right away?
Carriers now require business texting numbers to be registered. That approval is out of my hands and can take anywhere from a few days to a couple of weeks. Calls are answered from day 3 either way.
Start
The next missed call gets answered.
Twenty minutes, free. I'll confirm the fix suits your business, then send you an order form.
$750 setup, then $295 a month. Answering in 3 business days from our setup call.